Once 2-factor authentication is enabled on your account, you will be able to change the mobile phone number attached to your 1form login by sending an email to email@example.com.
Upon receiving this email, we will call your office to verify:
- That you work at the office, and
- That you have made the request to update your mobile number.
What happens if I do not have a work mobile number?
We ask for a work mobile phone number to ensure you have immediate access to the 2-factor authentication SMS when you are using 1form. If you do not have a work mobile number, your personal mobile is also acceptable.
Please note that a new code is sent every 30 days. You also need to complete the 2-factor authentication process when accessing 1form from a new device/browser, or if cookies are deleted or disabled. Ideally, you will have immediate access to the phone where the code is sent to, in order to avoid any issues with accessing 1form.