Once 2-factor authentication is enabled on your account, you will be able to change the mobile phone number attached to your 1form login by sending an email to firstname.lastname@example.org.
Upon receiving this email, we will call your office to verify:
- That you work at the office, and
- That you have made the request to update your mobile number.
What happens if I do not have a work mobile number?
We ask for a work mobile phone number to ensure you have immediate access to the 2-factor authentication SMS when you are using 1form. If you do not have a work mobile number, your personal mobile is also acceptable.