2-factor authentication is a verification process that helps us ensure that only those who are authorised are accessing your 1form account, even if someone else knows your password.
We’re introducing this extra layer of security to prevent unauthorised access to your account and to further protect the private information that tenants share with 1form and your agency.
How it works
When 2-factor authentication is enabled, you will need to enter a unique code sent via SMS to your nominated mobile phone number. You won’t need to do this every time you log in, it will only be required when accessing 1form from a new device or browser, or if cookies are deleted or disabled.
For example, if you log in to 1form from a new computer for the first time, you’ll be asked to enter a unique code. This code will be sent via SMS to the mobile number that’s associated with the 1form account. This is why it will be important to have your own login details and not share with anyone else. If the mobile number isn’t your number, you won’t receive the code and won’t be able to log in.
What changes should I be looking out for?
The next time you sign in to 1form as a property manager, you’ll be asked to provide a mobile phone number before you can continue to access 1form.
You will only have to do this once per account.
Note: 2-factor authentication is recommended by Stay Smart Online, an Australian Government initiative that is part of the Australian Cyber Security Centre. You can learn more about 2-factor authentication here.
Can I change the phone number I have provided?
Yes. Once 2-factor authentication is enabled, you will be able to change the mobile phone number attached to your 1form login by contacting the 1form team.
My office shares the same login to access 1form, what mobile phone number do we provide?
In the interest of protecting privacy, we strongly recommend that each 1form user in your office signs in with a unique email address. Multiple users on the same login significantly increases the risk of your account being compromised.
By having individual logins, each user will be able to provide their own number. In the meantime, please add the mobile phone number that is most accessible to the people who work at your agency.
With 2-factor authentication, it will be more difficult to have multiple people using 1form with the same login. To minimise the impact to your agency, please follow the steps below:
- All users who access 1form in your agency who do not have a property manager login should complete the Property Manager Sign up form.
- You can submit a request here to the 1form team to add these new accounts to your agency’s platform. If you want each individual login to be able to view the same applications, let the team know so they can group these emails together.
What happens if I do not have a work mobile number?
We ask for a work mobile phone number to ensure you have immediate access to the 2-factor authentication SMS when you are using 1form. If you do not have a work mobile number, your personal mobile is also acceptable.
Do I have to enter an Australian mobile phone number in?
We can send SMS codes to numbers outside of Australia. Please ensure you include the correct country code for your international phone number. As per the above, we strongly recommend that each 1form user in your office signs in with a unique email address.
What's the benefit for my agency?
Agencies who share logins are at increased risk of security issues, and 2-factor authentication helps to protect you against those issues.
The 1form team can enable property managers with their own login credentials to all be able to view all your applications, meaning you can continue to manage your business just as efficiently as before.