The security of your account, as well as the sensitive information of applicants, is very important to us. We want to ensure that you are updated when important actions are taken on your account.

In line with this, when we see a login to AMS from a device that appears to not have logged in before, we're going to let the account holder know, in case that account has been compromised.

If this login was you, you can disregard the email.

If the login was NOT you and you believe someone else may have accessed your account, please reset your password immediately and contact our support team. 

Can I unsubscribe?

Given that these emails provide an additional layer of security to property managers and tenants, there is no unsubscribe option. If you are receiving this email for a property manager account that you no longer access, please contact our support team. 

My office shares the same login to access 1form, will we receive this email every time we sign in?

This email will only be sent when we detect a login through a device that this account has not previously been accessed on. 

In the interest of protecting privacy, we strongly recommend that each user of 1form in your office signs in with a unique email address. Multiple users on the same login significantly increases the risk of your account being compromised.

The 1form support team can customise your agency’s account so that every individual login can view the same applications. Submit a request here for further assistance.