The beginning of the year is the busiest time at 1form because it is when the most rental applications are submitted.
If you have submitted a support ticket, rest assured that the 1form team are working hard to get back to you as soon as possible.
In the meantime, we have a number of online resources that might answer your query.
If you are unable to sign in with your email address and are not receiving the password reset email, it could mean that your account has not been verified. Please submit a request to have your account verified here. We will get back to you within 1 business day advising that you can access your account.
Need to customise 1form? Click here to see what’s possible to change on your applications and what changes can be made on your end.
At times, tenants send applications to the wrong property manager. If one of your applicants has emailed the wrong property manager, they can resend their application by following these instructions.
View more property manager related articles here.
For renters who aren’t receiving the password reset email, try sign up as a renter to check if you still have an active account with us. If our system advises an account already exists with your email address, you will need to reset your password. View our Tenant password reset article for tips on ensuring the reset email reaches your inbox.
Checking the status of your application is best done by contacting the property manager who has listed the property. While 1form helps to facilitate the application process, we are not involved in any way with choosing the successful tenant for a property.
Adding applicants to your application is easily done. Help on how to do this is available here.
View more tenant related articles here.