Renters can reset their password here. Passwords must be 10 or more characters and contain at least 1 number and 1 letter.
To check whether you still have an active account with us, try sign up as a renter.
If you have confirmed that your account is still active and you are not receiving the password reset email after a few minutes, add firstname.lastname@example.org as an email contact and then request the password reset again. Ensure you check your junk, spam and/or clutter folders.